Changes between Initial Version and Version 1 of Ticket #13245, comment 2


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Timestamp:
Jan 25, 2017, 3:45:47 AM (8 years ago)
Author:
perelandra

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  • Ticket #13245, comment 2

    initial v1  
    1616An important question though would be, is this automatic refreshing expected by the user, or would it be confusing?  Could it interrupt anything the user was doing (download/installing), reset current search parameters, do anything else that would make the user say "What are you doing, I was in the middle of doing X and now it changed on me!!!" ?
    1717
    18 Sometimes manual and simple processes are better because you triggered it so you expect it to happen.  I have a recent somewhat related experience.  We just moved to Microsoft Intune on our work phones to get email.  It has this new "feature" called a "Focused Inbox" that tries to be smart and filters out emails it does not think are as important as others, and collapses emails into conversions.  I didn't realize it was enabled when I first setup their phones and they would come back to me all confused because they weren't getting email on their phone that they were getting on their computer. Well it was this "smart" feature that automatically rearranged their emails on them.  They don't like it and want it turned off because they don't see their email in the order it comes in.  OK, they are just used to the old way, but they point is they were confused by the email program doing stuff automatically on them without being clear about what it was doing.  It was too much of a hassle so they just want that feature off.  So just be careful what "automatic" features we implement.
     18Sometimes manual and simple processes are better because you triggered it so you expect it to happen.  I have a recent somewhat related experience.  We just moved to Microsoft Intune on our work phones to get email.  It has this new "feature" called a "Focused Inbox" that tries to be smart and filters out emails it does not think are as important as others, and collapses emails into conversions.  I didn't realize it was enabled when I first setup their phones and they would come back to me all confused because they weren't getting email on their phone that they were getting on their computer. Well it was this "smart" feature that automatically rearranged their emails on them.  They don't like it and want it turned off because they don't see their email in the order it comes in.  OK, they are just used to the old way, but the point is they were confused by the email program doing stuff automatically on them without being clear about what it was doing.  It was too much of a hassle so they just want that feature off.  So just be careful what "automatic" features we implement.