Changes between Version 19 and Version 20 of ReportingBugs

Timestamp:

May 10, 2020, 6:13:08 PM (5 years ago)

Author:

waddlesplash

Comment:

update comments about looking for bugs

ReportingBugs

@@ -14 +14 @@
  == Application Bugs ==
 
-Before reporting a bug please [/query?status=new&status=assigned&status=reopened&status=closed&summary=%7Etext+you+want+to+search+for&order=priority make sure] that it does not yet exist. You can also use the [/search?q=&noquickjump=1&ticket=on search] function for this.[[BR]]
+Before reporting a bug, please spend some time checking if a similar one already exists, by [https://dev.haiku-os.org/query?status=assigned&status=in-progress&status=new&status=reopened&component=%5E-+General&col=id&col=summary&col=status&col=type&col=priority&col=milestone&col=component&order=priority checking open tickets] in the appropriate component. You can also use the [/search?q=&noquickjump=1&ticket=on search] function for this.[[BR]]
  1. If you find an existing ticket that is open, only add information that is not already on the ticket.
  1. After you have established this is a unique bug, make your information as accurate as possible:
@@ -25 +25 @@
  == Server Bugs ==
 
-When vital servers like the app server, the registrar or the input server crash, you won't see the usual crash alert. Instead the whole screen will be cleared white and the Debugger will be started in text-mode, its output appearing directly on screen. Likely you will still be able to move the mouse, which will overwrite the white and Debugger output on screen. Applications still running (like ProcessController or the clock in the Deskbar) might also draw over the debugger output on screen.[[BR]]
-Besides everything being more ugly and inconvenient, basically the same applies as for [#ApplicationBugs application bugs]. Most importantly procure a back trace (`bt` command). You may need to take a picture of the screen with a digital camera, since you won't be able to copy the text anywhere.[[BR]]
+When vital servers like the app server, the registrar or the input server crash, you won't see the usual crash alert. Instead the whole screen will be cleared white and the Debugger will be started in text-mode, its output appearing directly on screen. Likely you will still be able to move the mouse, which will overwrite the white and Debugger output on screen. Applications still running (like ProcessController or the clock in the Deskbar) might also draw over the debugger output on screen.
+
+Besides everything being more ugly and inconvenient, basically the same applies as for [#ApplicationBugs application bugs]. Most importantly procure a back trace (`bt` command). You may need to take a picture of the screen with a digital camera, since you won't be able to copy the text anywhere.
+
 Depending on what exactly crashed, you can try to save a crash report on the Desktop with `save-report` or `write-core` for a core file, and then press the power button once to try shutting cleanly down.
 
@@ -64 +66 @@
 
 === On Screen Debug Output ===
-'''The on-screen debug output is useful only for debugging very specific issues and is known to have (timing) issues. Don't use it, if you don't have to.'''[[BR]]
+'''The on-screen debug output is useful only for debugging very specific issues and is known to have (timing) issues. Don't use it, if you don't have to.'''
+
 This is only relevant when Haiku fails to boot on your machine and the "Debug syslog option" doesn't work for some reason. Before the Haiku boot logo appears, press the `Shift` key to enter the boot loader menu. Select ''Select safe mode options''. Near the bottom, ''[ ] Enable on screen debug output'' will be listed. (Note: The other options could be enabled in an attempt to boot Haiku. If Haiku will boot only when one or more options are activated, be sure to mention which ones.) Finally select ''Return to main menu'' and then ''continue booting''. One or more pages of text will display on the screen, only the last few lines need to be included on your ticket. There's more information on the [http://www.haiku-os.org/docs/userguide/en/bootloader.html Boot Loader].