Changes between Version 1 and Version 2 of TracSupport


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Timestamp:
Jun 16, 2008 10:43:23 AM (11 years ago)
Author:
trac
Comment:

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  • TracSupport

    v1 v2  
    11= Trac Support =
    2 ----
    3 '''Warning:''' the following instructions apply to the '''Trac web application itself''', ''not'' to the actual software being managed by this instance of Trac. Check the project's WikiStart page for pointers to the relevant support information.
    4 ----
    52
    6 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://projects.edgewall.com/trac/wiki/MailingList mailing list] and the project wiki.
     3Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.
    74
    8 There is also an [http://projects.edgewall.com/trac/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     5There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
    96
    107Before you start a new support query, make sure you've done the appropriate searching:
    11  * in the project's [http://projects.edgewall.com/trac/wiki/TracFaq FAQ]
     8 * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ]
    129 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List]
    13  * in the Trac ticket system, using either a [http://projects.edgewall.com/trac/search?q=&ticket=on&wiki=on full search] or a [http://projects.edgewall.com/trac/query?summary=~&keywords=~" ticket query].
     10 * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query].
     11
     12Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
    1413
    1514----
    16 See also: [http://projects.edgewall.com/trac/wiki/MailingList MailingList]
     15See also: [http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices]