Password reset doesn't work

[humdinger]

Resetting the password at the forums doesn't work. It says it sends an email, but that never reaches me (or my spam folder). The old password continues to work.

[kallisti5]

Weird. We've tested multiple times and seen it functional. Let me check our SPF records.

[kallisti5]

Our mail logs show outbound emails are generally successful:

# cat /var/log/maillog | grep status= | awk '{ print $12 " - " $8}' | cut -d'[' -f1 | sort | uniq -c
      1 status=bounced - relay=gmail-smtp-in.l.google.com
      1 status=bounced - relay=mx1.free.fr
      1 status=bounced - relay=none,
     84 status=deferred - relay=none,
      1  - status=expired,
      1 status=sent - relay=alt1.aspmx.l.google.com
      1 status=sent - relay=aspmx.l.google.com
      1 status=sent - relay=ASPMX.L.GOOGLE.com
      1 status=sent - relay=cdptpa-pub-iedge-vip.email.rr.com
      1 status=sent - relay=cityofhawarden-com.mail.protection.outlook.com
      1 status=sent - relay=correo.zaragoza.com.ve
      1 status=sent - relay=emig.freenet.de
      1 status=sent - relay=freemx1.sinamail.sina.com.cn
    106 status=sent - relay=gmail-smtp-in.l.google.com
      4 status=sent - relay=in1-smtp.messagingengine.com
      1 status=sent - relay=kainjow.com
      1 status=sent - relay=landcroft.co.uk
      4 status=sent - relay=local,
      1 status=sent - relay=mail.belfield.us
      1 status=sent - relay=mailin-03.mx.aol.com
      1 status=sent - relay=mail.iscomputeron.com
      3 status=sent - relay=mail.linuxbbq.org
      1 status=sent - relay=mail.protonmail.ch
      1 status=sent - relay=mail.vvs.com.au
      1 status=sent - relay=mail.zaclys.net
      3 status=sent - relay=mta5.am0.yahoodns.net
      3 status=sent - relay=mta6.am0.yahoodns.net
      2 status=sent - relay=mta7.am0.yahoodns.net
      1 status=sent - relay=mx00.1and1.fr
      1 status=sent - relay=mx001.vodafonemail.xion.oxcs.net
      1 status=sent - relay=mx003.vodafonemail.xion.oxcs.net
      2 status=sent - relay=mx004.vodafonemail.xion.oxcs.net
      3 status=sent - relay=mx00.emig.gmx.net
      1 status=sent - relay=mx00.schlund.de
      1 status=sent - relay=mx01.1and1.com
      8 status=sent - relay=mx01.emig.gmx.net
      1 status=sent - relay=mx01.t-online.de
      1 status=sent - relay=mx01.your-site.com
      1 status=sent - relay=mx1.agenturserver.de
      2 status=sent - relay=mx1.comcast.net
      7 status=sent - relay=mx1.hotmail.com
     75 status=sent - relay=mx1.ncf.ca
      1 status=sent - relay=mx1.wpi.edu
      3 status=sent - relay=mx2.hotmail.com
      1 status=sent - relay=mx2-us1.ppe-hosted.com
      7 status=sent - relay=mx3.hotmail.com
      1 status=sent - relay=mx3.rightbox.com
      8 status=sent - relay=mx4.hotmail.com
      1 status=sent - relay=mx4.mail.icloud.com
      2 status=sent - relay=mx5.mail.icloud.com
      1 status=sent - relay=mx.bt.lon5.cpcloud.co.uk
      1 status=sent - relay=mx-eu.mail.am0.yahoodns.net
      1 status=sent - relay=mx.poczta.onet.pl
      1 status=sent - relay=mx.sf.hinansho.net
      1 status=sent - relay=mx.yandex.ru
      1 status=sent - relay=mx.zoho.com
      1 status=sent - relay=relay.netcourrier.com
      3 status=sent - relay=smtpin.rzone.de
      1 status=sent - relay=smtp.ourshack.com
      3 status=sent - relay=smtp.secureserver.net

The relay=none failures are to mx.yandex.com and are due to the mail server choosing ipv6 but no ipv6 connection being available. I can fix that one... who is hosting your email?

[humdinger]

My mail provider is a small, up-and-coming outfit: GoogleMail (they also have a search engine, check it out!) :)

Other people on IRC reported resetting passwords not working, too.

[diver]

Same here using gmail.

[jua]

I see this problem too. Wanted to use the forum today for the first time since the website switch, so my old Drupal password doesn't work, but I can't reset it. Tried twice, the reset mail doesn't arrive. Then tried to register a new account, but the activation email also doesn't arrive...

[kallisti5]

Try again. We did an upgrade and I don't think I restarted the sidekiq processing queues.

[humdinger]

Checked, password reset works as well as registering a new account. Thanks for the fix!

[pulkomandy]

I see that the "bounced" e-mail status in discourse administration says "No logs found." Maybe we should point it to the mail server logs somehow so we can get a notification when mails are bouncing?

[jua]

Since there's at least one person who still has problems (see mailing list)... Someone with server access could try ​https://www.mail-tester.com/

You need to send an email (no content in the mail required) to the address shown there (i.e. sent from the server running our Discuss platform). Then it will provide a score with hints if there's anything not correctly configured on the sending mail server with regards to modern spam-fighting techniques (DKIM etc).