Opened 7 years ago

Last modified 3 years ago

#14136 assigned bug

Trac verification email

Reported by: irtusb Owned by: kallisti5
Priority: normal Milestone:
Component: Sys-Admin Version:
Keywords: Cc:
Blocked By: Blocking:
Platform: All

Description

Through the years it has been a common thing to see new users reports on IRC about not getting the verification email when registering to Trac.

I blame some spam filters who can just delete the message before going to inbox.

In order to check what reasons may have a spam filter to do this I ran a simple mail sending test using an online tool and got the following report:

In summary report notices:

  • Missing Message-Id: header
  • Your message is not signed with DKIM
  • You do not have a DMARC record
  • There is no html version of your message
  • Your message does not contain a List-Unsubscribe header

Change History (7)

comment:1 by irtusb, 7 years ago

related #12947

comment:2 by irtusb, 7 years ago

oh well, link is broken, that site doesn't keep log for long

Last edited 7 years ago by irtusb (previous) (diff)

comment:3 by waddlesplash, 6 years ago

Owner: changed from nielx to kallisti5
Status: newassigned

We now score 8.4/10. Here's what it says:

 Your message is not signed with DKIM
DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message.
You do not have a DMARC record
A DMARC policy allows a sender to indicate that their emails are protected by SPF and/or DKIM, and give instruction if neither of those authentication methods passes. Please be sure you have a DKIM and SPF set before using DMARC.

You do not have a DMARC record, please add a TXT record to your domain _dmarc.haiku-os.org with the following value:

v=DMARC1; p=none

Verification details:

    mail-tester.com; dmarc=none header.from=haiku-os.org
    From Domain: haiku-os.org
    DKIM Domain: 

Your server 62.210.188.85 is successfully associated with walter.haiku-os.org

comment:4 by pulkomandy, 4 years ago

Still happening, I had to manually validate user "elwood" (mail provider: sfr.fr, in case it matters).

For reference the procedure to manually validate an user:

  • Go to trac Admin Accounts/Users page
  • Find and click the user in the list
  • Change their email to something else
  • Change the email back and click "skip verification email"

But it would be nice to fix this as I can only wonder how many users gave up on creating an account because of this.

comment:5 by vazub, 4 years ago

Still happening. Thankfully, the friendly admin sent me the token directly. https://discuss.haiku-os.org/t/trac-account-email-verification-doesnt-get-delivered-to-outlook-com/10437

Last edited 4 years ago by vazub (previous) (diff)

comment:6 by waddlesplash, 3 years ago

Component: Website/TracSys-Admin
Keywords: verification removed

Our current score is 8.3/10. The two things it lists now:

-0.14		MISSING_MID		Missing Message-Id: header

Your message is not signed with DKIM
You do not have a DMARC record

It appears we do have a SPF record but not a DMARC record. I'm also not sure why we aren't sending Message-Ids. Those both seem like they should be fixed at the system administration level.

comment:7 by Coldfirex, 3 years ago

DMARC is usually very simple to get started if anyone needs help.

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