Opened 3 years ago

Closed 3 years ago

#17003 closed enhancement (no change required)

Bot for posting reminders to inactive tickets

Reported by: bitigchi Owned by: nielx
Priority: normal Milestone: Unscheduled
Component: Website/Trac Version: R1/beta2
Keywords: Cc:
Blocked By: Blocking:
Platform: All

Description

There are quite a number of tickets that have been stale for years, some going back nearly a decade. It might be a good idea to use an auto-post bot to remind the ticket author to try again with newer revisions, in case there is no activity on the ticket for a significant amount of time (1-2 year(s)?).

Change History (3)

comment:1 by pulkomandy, 3 years ago

Not really. It would break https://dev.haiku-os.org/wiki/StaleTickets by changing the latest activity date, and there is no point in annoying the original reporter when we know that we did no work on something and it is unlikely that the ticket is fixed. It just adds noise and is not productive.

The blame for stale tickets is not on people reporting them, it is on the developers. And, 1, 2 or even 5 years before someone looks into a problem is perfectly normal here, even if you don't like it.

I think we're already doing this manually and intelligently (when we change something related, we ping the reporters of possibly affected tickets). I don't think a bot could do this as efficiently, it would just ping random people after a random time with no reason since the related code is not touched.

comment:2 by nielx, 3 years ago

I really think the most value to be had is if individual contributors decide to pick up old tickets and chase them. This will allow them to properly evaluate whether or not a ticket is stale, or whether it has valuable information that just has not been picked up yet.

I am inclined to reject this request.

comment:3 by pulkomandy, 3 years ago

Resolution: no change required
Status: newclosed
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