Opened 11 years ago

Closed 11 years ago

Last modified 11 years ago

#9574 closed bug (invalid)

Trac not sending out e-mail updates on tickets

Reported by: Kev Owned by: haiku-web
Priority: normal Milestone:
Component: Website/Trac Version:
Keywords: Cc:
Blocked By: Blocking:
Platform: All

Description

I've found two tickets now that were recently updated that I didn't get an e-mail about, even though somewhat recently I had been getting e-mail updates:

https://dev.haiku-os.org/ticket/9571 https://dev.haiku-os.org/ticket/9553

Change History (7)

comment:1 by umccullough, 11 years ago

Possibly the messages are getting filtered as spam?

I have not personally reviewed our updated DNS entries since the switch to a new server, it's possible that our SPF is not properly setup.

How does our Trac send notifications, are they relayed out via baron?

comment:2 by jscipione, 11 years ago

I received email updates on tickets as soon as an hour ago, I assume that the problem must be on your end.

comment:3 by diver, 11 years ago

I received email update for the one from #9553, so it definitely works here. Invalid?

comment:4 by Kev, 11 years ago

Oh my...you're right. Sorry, I have no idea why Gmail has started sending them to the spam folder. I never marked them that way and there are a bunch in the inbox still...

comment:5 by umccullough, 11 years ago

It could still be an issue with our SPF causing occasional spam-identification.

It really depends on how they're being sent. For example, the ones going through our "haiku-bugs" mailing list would be very different from the ones coming from Trac - and each mail server may process spam identification differently.

Since we did change our DNS recently, and reconfigured our servers, it might merit a little bit of investigation to be sure.

I'm still unclear how our Trac install delivers email notifications.

comment:6 by anevilyak, 11 years ago

Resolution: invalid
Status: newclosed

in reply to:  5 comment:7 by zooey, 11 years ago

Replying to umccullough: [ ... ]

Since we did change our DNS recently, and reconfigured our servers, it might merit a little bit of investigation to be sure.

I'm still unclear how our Trac install delivers email notifications.

When changing our DNS setup I did adjust our SPF records, too. Any mails sent from our VMs is relayed via baron, so only that one speaks to the outside world.

Note: See TracTickets for help on using tickets.